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BABA BATH RETURN & REFUND POLICY


At BABA BATH, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.


Effective Date: 10 Feb 2026

Business Name: Baba Bath Accessories

Website: www.bababath.in


At Baba Bath, we take pride in delivering premium bathroom accessories, LED mirrors, mirror cabinets, and fittings crafted with precision and quality control. We encourage customers to carefully review product specifications before placing an order. Our return policy is structured to ensure fairness while protecting product integrity.

1. Return Window

Customers may request a return within 30 days from the date of delivery. Any request raised after 30 days will not be eligible for return.

2. Return Eligibility Conditions

To qualify for a return:

The product must be unused, uninstalled, and in original condition. All original packaging, fittings, manuals, screws, warranty cards, and accessories must be intact. The item must not show any signs of installation, drilling, scratches, or handling damage.

Due to hygiene, safety, and installation sensitivity, products once installed are strictly non-returnable.

This includes LED mirrors, mirror cabinets, taps, and all bathroom hardware products.


3. Methods of Return

Baba Bath offers the following return methods:


A. Return by Courier (Customer Arranged)

For change-of-mind or non-defective returns, customers must arrange a courier service and ship the product to our Delhi warehouse after return approval.

Return shipping charges in such cases are borne by the customer.

B. Reverse Pickup (Company Arranged)

In approved cases involving damaged, defective, or incorrectly delivered products, Baba Bath may arrange reverse pickup through our logistics partner.

If reverse pickup is unavailable in the customer’s area, the customer may ship the product and share the courier receipt. Approved shipping charges will be reimbursed.

C. In-Store Return 

Customers may also return eligible products directly at our physical store location in Delhi within the return window, along with the original invoice and packaging.

(Store returns must still meet eligibility conditions.)

4. Return Shipping Cost


For returns initiated due to change of mind, incorrect selection, or ordering by mistake, the return shipping cost is borne by the customer. Customers must arrange courier shipment to our Delhi warehouse. Original shipping charges (if any) are non-refundable.

Estimated return shipping charges in customer-paid cases are as follows:

Small accessories: ₹150 – ₹300

Medium hardware products: ₹250 – ₹500

LED mirrors and mirror cabinets: ₹800 – ₹1,500

Actual return shipping cost may vary depending on courier service and delivery location.

For damaged, defective, or incorrectly delivered products (after verification), Baba Bath will arrange reverse pickup or reimburse courier charges against a valid receipt.

5. Damaged or Defective Products


If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.

Customers are required to share clear product photographs and an unboxing video for verification. Claims raised after 48 hours may not be eligible for approval.

Upon successful verification, we will offer a replacement or refund (if replacement is unavailable).

6. Return Process


To initiate a return request, please email [email protected] with your order number, product name, reason for return, and supporting photographs.

Our team will review your request and respond within 2–3 business days. Returns sent without prior approval will not be accepted.

7. Refund Policy


Refunds are processed within 5–7 business days after the returned product is received and inspected.

Refunds are issued to the original payment method used at checkout. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer upon receipt of bank details.

Shipping charges are non-refundable, except in approved cases involving defective or incorrect products.

8. Order Cancellation


Orders may be cancelled within 12 hours of placement. Once an order has been shipped, it cannot be cancelled.

9. Return Address


Baba Bath Accessories 

WP-465, Ashok vihar , Wazirpur , Shiv Market 

Delhi, India

PIN Code: 110052


10. Restocking Fee


Baba Bath may apply a restocking fee in specific cases to cover inspection, repackaging, and payment processing costs.

For approved returns initiated due to change of mind, incorrect selection, or ordering by mistake, a restocking fee of 5% of the product value may be deducted from the refund amount.

No restocking fee will be charged in cases involving:

Manufacturing defects

Transit damage

Incorrect product delivered

The restocking fee, if applicable, will be communicated at the time of return approval.

11. Return Label Policy


Change-of-Mind Returns

For non-defective returns, Baba Bath does not provide prepaid return labels. Customers are responsible for arranging and paying for return shipping to our Delhi warehouse.

Defective / Damaged / Incorrect Product

For approved defective or damaged product cases, Baba Bath will:

Arrange reverse pickup through our logistics partner

OR

Provide a prepaid return shipping label (where serviceable)

If prepaid label service is unavailable in the customer’s area, courier charges paid by the customer will be reimbursed upon submission of a valid receipt.

 

12. Exchange Policy


At Baba Bath, we maintain strict quality control to ensure every product meets our premium standards. Due to the nature of bathroom fittings and installation-sensitive products, exchanges are offered under limited circumstances.

Exchange Eligibility


Exchanges are permitted only in the following cases:

  • Manufacturing defect
  • Transit damage
  • Incorrect product delivered


Requests must be raised within 48 hours of delivery with supporting photographs and an unboxing video.

Upon verification, we will arrange a replacement of the same product model. If the product is unavailable, a refund will be processed as per our refund policy.

Non-Eligible Exchange Cases

Exchanges are not permitted for:

  • Change of mind
  • Incorrect model selection by customer
  • Color or size preference change
  • Product upgrade or downgrade requests
  • Installed products

In such cases, customers may initiate a return (if eligible within 30 days and unused) and place a new order separately.

Exchange Shipping Charges

For approved exchange cases involving defect, damage, or incorrect shipment, Baba Bath will bear the shipping cost and arrange reverse pickup where serviceable.


Need Help?

Reach out to our support team anytime at [email protected] or call 9354961405.

Thank you for choosing BABA BATH – where style meets functionality in every corner of your bathroom.